Legal disclaimer

This Privacy Policy is provided for general informational purposes and describes how Patch Side may handle information in connection with our website and services. It is not legal advice. Requirements can vary by location and circumstances. If you need guidance on privacy compliance for your specific situation, consult a qualified attorney.

Patch Side (“Patch Side,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or book services.

Quick summary

• We collect information you provide when you book a service, contact us, or request support.

• We also collect limited technical data to keep the site working and understand traffic.

• We use trusted service providers (for example, website hosting, scheduling, payments, and analytics) to run the business.

• We do not sell your personal information.

• You can request access, correction, or deletion of certain information by contacting us.

Who this policy applies to

This policy applies to information collected through our website and related services, including scheduling, payments, and communications.

Information we collect

Information you provide

Depending on how you interact with Patch Side, we may collect:

• Contact details (name, email, phone number)

• Service details (address or service location, appointment preferences, issue description, photos you choose to share)

• Account or booking details (appointment history, notes related to your request)

• Communications (emails, texts, chat messages, or calls with us)

Information collected automatically

When you visit our site, we may collect:

• Device and browser data (browser type, operating system, device identifiers)

• Usage data (pages visited, time on page, clicks, referring/exit pages)

• Approximate location (derived from IP address, typically city/region)

This data is typically collected using cookies and similar technologies.

How we use your information

We use information to:

• Provide, schedule, and deliver services (on-site and remote)

• Process payments and prevent fraud

• Communicate with you about appointments, updates, and support

• Improve our site, services, and customer experience

• Comply with legal obligations and enforce our terms

Cookies and similar technologies

We use cookies and similar technologies for:

• Essential site functions (security, session management, load balancing)

• Analytics (understanding how visitors use the site)

• Performance (improving speed and reliability)

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

Sharing your information

We may share information in these situations:

Service providers

We use third-party providers to operate our site and business systems. This may include providers for:

• Website hosting and site functionality (for example, Wix)

• Scheduling and service bookings

• Payment processing

• Analytics and performance monitoring

• Communications (email and SMS)

These providers process information on our behalf to deliver their services.

Legal and safety

We may disclose information if required to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce agreements.

Business changes

If Patch Side is involved in a merger, acquisition, or asset transfer, information may be transferred as part of that transaction.

Payments

Payments may be handled through Wix and/or one or more third-party payment processors (the “Payment Providers”). Payment Providers may collect and store payment and billing information under their own privacy and security practices.

Patch Side may receive limited payment-related details needed to confirm and support your transaction (for example, payment status, transaction identifiers, and partial billing details). Patch Side does not intentionally collect or store full payment card numbers on our own servers.

For questions about how payment information is stored or processed, please review the Payment Provider’s policies.

Communications (email and SMS)

If you provide a phone number or email, we may send:

• Appointment confirmations and reminders

• Service updates and follow-ups

• Support responses

You can ask us to stop non-essential messages at any time by contacting us.

Data retention

We keep information for as long as needed to:

• Provide services and support

• Maintain business records

• Comply with legal, tax, or accounting obligations

• Resolve disputes and enforce agreements

When information is no longer needed, we delete it or anonymize it when practical.

Your choices and rights

Depending on your location and applicable law, you may request:

• Access to the personal information we hold about you

• Correction of inaccurate information

• Deletion of certain information

• A copy of information in a portable format (when feasible)

To make a request, contact us using the information below. We may need to verify your identity.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will address it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure. We cannot guarantee absolute security.

Third-party links

Our site may link to third-party websites or services. We are not responsible for their content, policies, or practices.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Contact

If you have questions or requests related to privacy, contact:

Patch Side
Email: patchside+support@gmail.com